Returns

RETURN, EXCHANGE & CANCELLATION POLICY

To make your shopping experience with ORIKI as enjoyable as possible, we do accept returns, exchanges, and cancellations.

Conditions of return

To return an item, please contact us as soon as you receive the item via info@oriki.co or the Contact form. The item must be shipped back within 7 days of delivery.

Re-pack the item in its original packaging or in a secure, waterproof package with product labels and tags still attached. Items must be returned in original condition, unworn, unaltered and unwashed.

Please ensure you add the original proof of purchase or a note with your name and order number inside your return so we can identify you.

We will provide you with the address to return the package. Obtain proof of postage from the Post Office or courier. Please do not post the package without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return.

Ensure that when returning an item a "RE-IMPORT" and/or "RETURNED GOOD" are marked on the outside of the parcel.

Please note that the buyer is responsible for return shipping costs.

Any import charges incurred on the returned goods will be deducted from your total refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders
• Sale items

Refunds

We can’t refund your order if it doesn’t comply with our returns policy above.

Returned goods will be checked for quality and that our conditions of return were followed. Once cleared, you will receive a refund of the purchase price (excluding the shipping costs and any additional fees) directly to the original method of payment used for purchase.

The whole process should take approximately 21 days. This includes the shipment back to our warehouse, which may take longer depending on your location. We will update you as soon as we have received and evaluated the returned item.

Please contact us via info@oriki.co if you have not heard from us after 21 days have passed.

Undeliverable and Refused Shipments

If you refuse your package or the package is returned to sender, you are responsible for the original shipping charges as well as any customs fees or taxes that are incurred. If the package is undeliverable and returned to ORIKI, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded. 

Faulty items

We are very sorry this happened to you and apologise for the inconvenience. We are here to help you in case you received a faulty item.

Please contact us via info@oriki.co or the Contact page.

When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

We will get back to you as soon as can and on a case-to-case basis we will inform you and agree on a return, refund or other compensation.

Cancellations

A request for cancellation has to be made within 12 hours of order. We can assist you only within this time from your purchase, so please ensure all details on your order are correct before submitting it, in particular your email address and delivery address. 

Further questions about your order?
Please read our FAQs or Contact if you have any problems with your order.